1. Returns & Exchanges

We accept returns only for items that are damaged, defective, or incorrect. If you receive a damaged or incorrect order, please contact us within 48 hours of delivery.

2. Eligibility for Returns

• Returns are only accepted for items that arrived damaged or incorrect.
• Items must be reported within 48 hours of delivery.
• Items must be in their original packaging and unused.
• Perfumes and beauty products must not be sprayed or tested.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at info@luxbysandy.com with your order number and clear photos of the issue. We will arrange for a replacement or refund at no additional cost.

4. Refund Process

• Once we review your request, we will process your replacement or refund within 5-7 business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable.

5. No Returns for Other Reasons

Due to hygiene and safety reasons, we do not accept returns or exchanges for any other reason besides damage or incorrect orders. Please ensure you select your items carefully before purchasing.

6. Customer Service

For any questions, contact our customer service at info@luxbysandy.com.